Returns Policy

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RETURNS: ANY RETURN SENT WITHOUT AN RMA NUMBER WILL BE REFUSED AND RETURNED AT THE CUSTOMERS EXPENSE. Wireless Xcessories Return Department will determine the dollar amount of the credit to be issued. If there is any discrepancy with quantity, the credit will be based on the actual count of the product received. RMA number must be written on the outside of the carton(s). All returns subject to inspection and company approval. Allow 2 weeks for company to process. RMA NUMBER WILL EXPIRE AFTER 15 DAYS.

DEFECTIVE PRODUCT: Customer must specify every item being returned. If the customer has a large quantity of one item that is defective, the Quality Control Department may ask for samples to check before RMA# is issued. This will be sent at the customer's expense. All nationally distributed products are required to follow the manufacturer's warranty or defective policy as set forth by each manufacturer

ORDER ERRORS: In the event of an ordering error, the customer has two weeks from the purchase date to notify WIRX. Failure to notify WIRX will result in refusal of the return.

WARRANTY: Warranty policy does not cover abuse, misuse, consequential damages, improper installation, product with serial numbers or labels removed or altered, product missing parts or normal wear and tear. Such defective product will be returned at the customer's expense. All warranty items will be credited at the lowest price paid by the customer.

RETURN OF NON-WIRELESS XCESSORIES PRODUCT: There will be no credit issued and the product will be disposed of.

The following product categories have a 1-year Warranty covering all manufacturing defects. Customer misuse or normal wear and tear is not covered: Personal Hands Free, Plug-in chargers, and Travel Wall Chargers.

We offer a 1-year warranty on the following categories. Customer misuse or normal wear and tear is not covered:
Limited Collection, Skins, Belt Clips, Batteries, and Leather Cases.

NEW WIREX BLUETOOTH RETURN POLICY The Wireless Xcessories Group will accept all Bluetooth Returns for up to one year, provided the purchase is after 02/17/09

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